Answer FAQs with Facts!
General1 credit hourTDI course #147882
About this course
This course explains how brokers and benefits professionals can improve client communication by building a structured, accurate knowledge base of frequently asked questions. It emphasizes the importance of consistency, completeness, and reliability in answering client questions and explores how maintaining verified information can improve client outcomes and reduce errors.
Upcoming dates
Not on the schedule right now. New dates are added every few months.
Taking several classes this year? A Season Pass covers them all.